Hauptinformation
Interim Manager - Projektmanager - Business Consultant - Genesys Expert - ITIL/Scrum
Tagessatz: sichtbar für Mitglieder
Verfügbarkeit: sichtbar für Mitglieder
Reisebereitschaft: Europa
Beruflicher Status: Freelancer
Beratungserfahrung: 18 Jahr/-re
Sprachen: Deutsch, Englisch,
Zur Person
I'm a highly motivated, committed, reliable, structured and entrepreneurial professional. My extensive analytical skills enable me to understand complex technical environments and customer requirements to design and implement best fit solutions. I’ve been working as subcontractor for Genesys Professional Services (UK/Germany) in the roles of a Principal/Senior Consultant over the last 15 years. As a certified Genesys Consultant I have been working on a variety of worldwide Genesys projects and in different industries (banking, energy supplier, Telco’s, etc.). I have successfully worked in complex international environments, where I have worked with and managed multi-cultural/multi-lingual teams and projects. Preparing and steering international workshops, business analysis and consulting, reporting to all management levels is typical business for me. I lived in England but travelled extensively to customer sites across Europe for over 16 years. Since March 2015 I moved back to Germany for living - still open to travel.
Kernkompetenzen
• Genesys BOT & Apple Business Chat (ABC) implementation • SMS, E-mail, voice, ABC & BOT routing implementation (IRD) • Genesys reporting & outbound solution implementation • Genesys solution upgrades & 2nd/3rd level support • Solution architect for Genesys (SIP, VMWare, large & complex architectures) • Agile project management, process and tools (Jira) • Classic ITIL approach • Project Management • Business Consulting and interim Management • Presenting solutions to a wide range of audiences • Network/web/telephony protocols (SIP, WSDL, SOAP, REST, ...) • Programming languages/SDK technologies (C++, C#, Java, .NET, XML, etc.) • Data warehousing, architecture & design (SQL, ...) • Genesys integration into telephone switches (Avaya, Cisco, ...) • Genesys CRM integration • Certified Genesys Consultant
Kompetenzen
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Persönliche Daten
Nationalität: deutsch
Arbeitserlaubnis: Europäische Union,
Sicherheitsüberprüfung: k.A.
Berufserfahrung: 22 Jahr/-re